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Cisco 210-060 – Collaboration Devices
This Cisco 210-060 training covers day-to-day Cisco UC solution administration and shows candidates how to complete common tasks associated with daily Cisco Collaboration solution administration and prepares for the CICD exam.
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Course Description
Cisco 210-060 – Collaboration Devices
Note: Although the associated examination for this course has been retired, it is a good resource for training.
This course focuses on providing the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions. We cover the administration of end-user interfaces, telephony, and mobility features, and Cisco UC solutions maintenance.
This Cisco 210-060 training covers several video labs of the day to day administration of a Cisco UC solution and shows candidates step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the Cisco 210-060 CICD exam.
- Describe the components of a Cisco Collaboration solution, and identify call flows and signaling types
- Provide an overview of interfaces for both administration and end-users in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe telephony features supported in CUCM and CUCME
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features
- Describe how to maintain a Cisco Collaboration Solution
Key Term Knowledge Base: Key Terms Related to Cisco 210-060 – Collaboration Devices Course
The Cisco 210-060 – Collaboration Devices course is essential for professionals aiming to deepen their understanding of Cisco Collaboration and Unified Communications Solutions. Grasping these key terms is vital for not only preparing for the Cisco 210-060 CICD exam but also for effectively implementing and managing Cisco UC solutions in a real-world setting. Here’s a list of pertinent terms and their definitions.
| Term | Definition |
|---|---|
| Unified Communications (UC) | A system integrating multiple communication methods within a business such as voice, video, messaging, and collaboration tools. |
| Cisco Unified Communications Manager (CUCM) | A call-processing component of the Cisco Unified Communications solution, providing voice, video, mobility, and presence services. |
| CICD Exam | Cisco’s Collaboration Devices certification exam, testing knowledge of Cisco UC solutions. |
| SIP (Session Initiation Protocol) | A signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. |
| Voice Mail Integration | The process of incorporating voicemail systems into the Cisco UC environment. |
| Cisco Jabber | A collaboration application that provides presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. |
| Quality of Service (QoS) | A network’s ability to manage traffic to reduce packet loss, latency and jitter on the network. |
| Collaboration Endpoints | Devices such as IP phones, video conferencing systems, and mobile devices used in Cisco UC solutions. |
| TelePresence | Cisco’s suite of video conferencing technology that allows users to collaborate in high-definition video environments. |
| Cisco Expressway | A gateway that allows users to securely access voice, video, instant messaging, and presence services from outside the corporate firewall. |
| Call Control | The process of managing the routing and handling of calls within a telecommunication network. |
| MGCP (Media Gateway Control Protocol) | A protocol used for controlling media gateways in voice over IP (VoIP) networks. |
| CUBE (Cisco Unified Border Element) | A network solution that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. |
| IM&P (Instant Messaging and Presence) | Cisco’s solution for providing real-time communication services such as chat, voice, video, and desktop sharing. |
| Voice Gateways | Devices that connect a VoIP network to other networks, typically the public switched telephone network (PSTN). |
| LDAP (Lightweight Directory Access Protocol) | A protocol used to access and maintain distributed directory information services. |
| Softphone | A software application that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. |
| PSTN (Public Switched Telephone Network) | The aggregate of the world’s circuit-switched telephone networks. |
| Codec | A device or program that compresses data to enable faster transmission and decompresses received data. |
| Call Admission Control (CAC) | A feature used in voice networks to control the number of simultaneous calls in a network, avoiding network congestion. |
These terms provide a foundational understanding for professionals working with Cisco Collaboration and Unified Communications solutions.
Frequently Asked Questions About Cisco 210-060 – Collaboration Devices
What does the Cisco 210-060 training cover?
The training covers the day-to-day administration of a Cisco Unified Communications (UC) solution. This includes the administration of end-user interfaces, telephony, and mobility features, as well as maintenance of Cisco UC solutions. The course provides step-by-step procedures to complete common tasks associated with the daily administration of a Cisco Collaboration solution while preparing for the Cisco 210-060 CICD exam.
What are the main topics of the Cisco 210-060 CICD exam?
The main topics include describing the characteristics of a Cisco Unified Communications Solution, provisioning end users and associated devices, configuring voice messaging and presence, maintaining the Cisco Unified Communications System, and providing end-user support​.
What is the format of the Cisco 210-060 CICD exam?
The Cisco 210-060 CICD exam is a 75-minute assessment with around 55-65 questions. The passing score is variable, typically in the range of 750-850 out of 1000​.
What certification is associated with the Cisco 210-060 CICD exam?
The Cisco 210-060 CICD exam is associated with the CCNA Collaboration certification.
What are the benefits of achieving the CCNA Collaboration certification?
The CCNA Collaboration certification validates your ability to deliver business value using Cisco collaboration solutions, from a basic IP telephony network to a complex enterprise-level IP telephony system. It’s a great stepping stone for individuals who want to build a career in Cisco voice technologies​.
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